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0;cursor:pointer}.compose-mode-btn:hover{color:var(--ink);background:var(--hover)}.compose-mode-btn.active{color:var(--accent);background:var(--accent-soft)}.compose-mode-btn.note.active{color:#8a6d12;background:#fff4c8}.composer-note{background:#fffbea;border-top:2px solid #e2b93b}.composer-note textarea{background:#fffdf3;border-color:#f0dc8f}.btn-note{background:#e2b93b;border-color:#d4a820;color:#3d3312;font-weight:600}.btn-note:hover:not(:disabled){background:#d4a820}.agents-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:12px;gap:12px;margin-bottom:16px}.agents-kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;display:flex;flex-direction:column;box-shadow:var(--shadow)}.agents-kpi b{font-size:24px;line-height:1.2}.agents-kpi span{color:var(--muted);font-size:12.5px}.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));grid-gap:14px;gap:14px;margin-bottom:18px}.agent-card{background:var(--card);border-radius:var(--radius);padding:14px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:10px;border:1px solid var(--line);border-top:3px solid var(--grey-soft)}.agent-card.agent-online{border-top-color:var(--green)}.agent-card.agent-away{border-top-color:var(--amber)}.agent-card-top{display:flex;align-items:center;gap:10px}.agent-card-who{display:flex;flex-direction:column;flex:1 1;min-width:0}.agent-status{font-size:12.5px;font-weight:600;white-space:nowrap}.agent-skills{display:flex;flex-wrap:wrap;gap:5px;min-height:19px}.cap{display:flex;align-items:center;gap:8px}.cap-bar{flex:1 1;height:7px;background:var(--grey-soft);overflow:hidden}.cap-bar,.cap-fill{border-radius:999px}.cap-fill{display:block;height:100%;background:var(--accent);transition:width .3s}.cap-fill.high{background:var(--amber)}.cap-fill.full{background:var(--red)}.cap-text{font-size:12px;color:var(--muted);font-feature-settings:"tnum";font-variant-numeric:tabular-nums;min-width:38px;text-align:right}.agent-stats{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:6px;gap:6px}.agent-stats>div{background:var(--bg);border-radius:8px;padding:6px 8px;display:flex;flex-direction:column}.agent-stats b{font-size:15px}.agent-stats span{font-size:11px;color:var(--muted)}.agent-card-foot{display:flex;justify-content:space-between;align-items:center;gap:8px;border-top:1px solid var(--line-soft);padding-top:8px}.agent-edit{display:grid;grid-gap:4px;gap:4px}.other-users{display:grid;grid-gap:6px;gap:6px}.other-user{display:flex;align-items:center;gap:10px;padding:6px 0;border-bottom:1px solid var(--line-soft)}.other-user>span:nth-child(2){flex:1 1}.mode-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:10px;gap:10px;margin-bottom:8px}.mode-card{border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px;cursor:pointer;display:flex;flex-direction:column;gap:3px;position:relative;background:var(--card);transition:border-color .15s,box-shadow .15s}.mode-card input{position:absolute;top:12px;right:12px}.mode-card:hover{border-color:var(--accent-line)}.mode-card.active{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.mode-card.ro{cursor:default}.toggle-list{display:grid;grid-gap:2px;gap:2px;margin-bottom:8px}.toggle-row{display:flex;gap:10px;align-items:flex-start;padding:7px 4px;border-bottom:1px solid var(--line-soft);cursor:pointer}.toggle-row>span:last-child{display:flex;flex-direction:column}.toggle-row input[type=checkbox]{margin-top:3px}.toggle-row.dim{opacity:.55}.toggle-num input{width:70px}.rules{list-style:none;margin:0 0 10px;padding:0;display:grid;grid-gap:8px;gap:8px}.rule{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}.rule-n{width:22px;height:22px;border-radius:50%;background:var(--accent);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center}.rule-if{color:var(--muted);font-size:12.5px;font-weight:600}.rule input,.rule select{font-size:13px;padding:5px 8px}.rule-team{width:130px}.rule-actions{margin-left:auto;display:flex;gap:2px}.rule-actions .icon-btn{font-size:15px}.rule-warn{width:100%;font-size:11.5px;color:var(--amber);padding-left:30px}@media (max-width:1100px){.agents-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.mode-cards{grid-template-columns:1fr}}@media (max-width:900px){.assign-menu{width:280px}.thread-actions{width:100%;justify-content:flex-end}}